A Network Operations Center (NOC) is the nerve center of an organization's IT infrastructure, monitoring, and managing network health. Yet, the intricate nature and continuous attention demanded by a NOC can be daunting. Microscan Communications Managed Services act as a crucial support system, utilizing our knowledge and resources to effectively operate and uphold customers critical operations. We guarantee smooth network functionality, swift issue resolution, and proactive maintenance, enabling businesses to concentrate on their primary business while fortifying themselves against network interruptions. Managed NOCaaS provided by us is essential for contemporary enterprises, streamlining management processes and guaranteeing uninterrupted connectivity.
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In our network management portfolio, we offer comprehensive IT Operations Management (ITOM) processes, encompassing incident, problem, change, performance, and capacity management. These services span various network technologies, including IP, transmission, RF, UBR, GPON, SDWAN, and firewall technologies. Our support extends across layer 1, layer 2, and layer 3, providing a holistic approach to network support. Additionally, we provide solutioning and implementation services, ensuring a seamless and effective network infrastructure for our clients.
Our Managed NOC Services
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24/7 Network Monitoring
We provide continuous surveillance of network devices, systems, and applications, identifying issues promptly to maintain optimal network health.
Incident Management
Swift response to network incidents, thorough troubleshooting, and efficient problem resolution are integral to minimizing downtime and ensuring operational continuity.
Performance Enhancement
Our commitment includes fine-tuning network performance for optimal operation and an enhanced user experience.
Alerts and Reporting
Receive real-time alerts and regular reports, ensuring your organization remains well-informed about the current network status and any potential issues.
Backup and Recovery Expertise
We meticulously manage data backups and implement robust disaster recovery plans to prevent data loss and uphold business continuity.
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Strategic Capacity Planning
By monitoring network resources, we engage in proactive planning to accommodate future growth and ensure scalability.
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Vendor Collaboration
Seamless coordination with third-party vendors and service providers is a priority, addressing network-related issues efficiently.
NW Documentation
We maintain accurate records and documentation of network configurations and changes, ensuring transparency and accountability.
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Network Optimization
Our ongoing efforts focus on refining the network infrastructure for enhanced efficiency and performance.
Compliance and Regulatory Guidance
We provide support in meeting compliance requirements, navigating audits, and ensuring adherence to industry regulations.
Challenges Faced by Organisation for
their in-house NOC
Our Structured NOC Process
Padmanabhan Iyer
General Manager Networks, Adani Data Networks Limited
We at Adani Data Networks Limited have visited Microscan Communications NOC and Cyber Defence Centre setup at Pune and indeed it is a state of art infrastructure ready to serve customers for any MS requirements. This is world class facility built on the foundational pillars of People, Process and Technology to cater to Mission Critical services.
Adani Data Networks Limited sees Microscan as one of its probable strategic partners in its endeavour to provide dedicated and Quality services through NOC and SOC to ADNL ‘s customers.
